DELIVERY INFORMATION

For All Vertella Tableware Products

Tableware products include all items for sale in our online shop under the categories Back of House, Bakeware & Oven-to-Table, Cutlery, Glassware, Presentation and Display, Tableware.

ENTIRE UK (Yellow, Blue and Red Zones)

Next Day Standard

Order value under £400 ex vat: £7.95 (ex vat)
Order value over £400 ex vat: FREE

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For All other Vertella Products

Vertella products include all items for sale in our online shop under the categories Beverage Machines, Cooking Appliances, Food Preparation, Freezers, Galsswash/Dishwash, Refrigeration, Servery & Display.

MAINLAND UK (Yellow Zone)

Next Day Standard

Order value under £100 ex vat: £4.95 (ex vat)
Order value over £100 ex vat: FREE

OFFSHORE & REMOTE (Blue Zone)

Next Day Standard

Order value under £200 ex vat: £12.95 (ex vat)
Order value over £200 ex vat: £5.00 (ex vat)

OFFSHORE & REMOTE (Red Zone)

Next Day Standard

  • Scottish Highlands, Isle of Man, Isle of Wight
    Order value under £200 ex vat: £12.95 (ex vat)
    Order value over £200 ex vat: £5.00 (ex vat)

  • Channel Islands
    Order value under £200 ex vat: £17.95 (ex vat)
    Order value over £200 ex vat: £10.00 (ex vat)

  • Scottish Islands
    Order value under £200 ex vat: £22.95 (ex vat)
    Order value over £200 ex vat: £15.00 (ex vat)

  • Alderney
    Order value under £200 ex vat: £32.95 (ex vat)
    Order value over £200 ex vat: £25.00 (ex vat)
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PLEASE NOTE:

The following yellow zone post codes are despatched on a 48hr service: AB31, AB33-56, PH10-11, PH13-14, FK8, FK17-21.

*Blue Zone: Liquids over 1ltr will be shipped on a 48hr service.
**Items advertised with extended delivery lead times are not eligible for our premium delivery services.

You will need to be in to sign for your delivery. For parcels where this is not possible residential addresses can now pickup, after the initial delivery attempt, from the post office. Please look out for your failed delivery card for details of your local collection point. For Trade addresses, two delivery attempts will be made before goods are returned to the local depot for collection.

Delivery times are between 07:00 to 18:30.

For parcels exceeding 30kg in weight, our carriers will require assistance when delivering to your premises.

Next Day Delivery Mainland UK (Yellow Zone)

Delivery is usually made the next working day if you order before 3:30pm Monday - Friday.

Orders placed on Fridays before 3:30pm will usually be delivered Monday.

Orders placed on Saturdays or Sundays will usually be delivered Tuesday.

Next day delivery excludes weekends - please select premium service if you require a Saturday delivery.

Orders for large, heavy and fragile items may require extra time for delivery.

Offshore & Remote (Red & Blue Zones)

A supplimentary delivery cost for heavy equipment may apply.

We cannot offer premium delivery services for remote, offshore and Northern Ireland.

Extended Delivery Items

Some items have extended delivery times. This applies to most heavy or bulky items. Please note we cannot guarantee delivery within the lead times quoted on the website, contact us on 01524 845555 if you need to confirm lead times.

Heavy Equipment

Delivery of machines, refrigeration and all flat-pack items will be made to the ground floor entrance to the building. It does not include negotiating lifts or stairs.

Customers are responsible for ensuring that products ordered will fit through doorways and into their premises as well as ensuring that the Carrier has sufficient access to complete the delivery. We cannot accept responsibility if it will not fit or if the carrier is unable to deliver. Any carriage charges caused by an aborted delivery are the customers responsibility and may incur an additional cost.

Delivery does not include unpacking or positioning or assembling items